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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"  B* m4 ?- A1 z- ~

( c7 }1 p# \6 jIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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+ [$ r3 R/ }2 E5 S- ]OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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  ]4 C, f, T% SISSUE TWO:FIDO.......
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.- c' W# N. V9 C4 t  u4 y/ v0 z

3 A3 e2 Q8 n8 l; j7 x2 h1 E0 g- }Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.2 w- l7 }2 v1 C: h! x

5 @3 A0 G, h. C) e4 TBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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; H  g1 g! J3 \8 i+ qISSUE THREE:UPS
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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7 s4 @- p, {( ULast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:9 c! @* Y& O5 Z# ]. @
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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# y  ^/ g7 K. ]- y- Xat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.4 M9 R# A. l' }  [# @! }: V7 F( }
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ISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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I really learn so much NEW today...................
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。) _5 d2 d% D7 q0 H" g
所有UPS的良好時間規定,在這邊都不管用。$ }% i, a  `8 z+ A* L
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)& Y* Q, R) ~, q' i/ Z8 Q  a' k4 i& ]
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!* O( I5 I3 _/ r
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!0 T7 J4 U. I) H3 b4 t7 g/ G
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
# |6 [7 x: G4 d9 k0 o: z( D後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
3 @/ V4 ?' Q) f# ~有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
8 y( o* \. \+ J# I  Y1 uDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。( r* \% f+ l; q, ?9 R+ Y: E

0 @7 i- P# \+ C' C: d最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!% c& R$ D/ s, |
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
# f6 U. R7 R7 F8 R; h+ m$ n1 G再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?6 q7 S5 I* P$ E0 N/ R( ~

% ~, ]4 _) ]  A: u2 J3 n& W, t' h% p在那時候我瞭解到一件事情/ U/ i/ K8 p  ^( T3 p' {# n& {* g: D
就是這邊的郵寄服務是一個nightmare9 j$ H* ]7 ^4 O; S
這件事情,應該大家都有經驗吧!1 @9 Y6 J# E! a  E5 B) t$ a
對我來說,這是在Ft. Mcmurray最不好的經驗了!
  A: i# q9 `$ s; k. C不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!* u( k5 Y. P0 k2 U
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。& b4 L; ?# Z( O% X$ z1 G. q
所以我還是選擇天天笑的過日子好了! / Q/ C2 Q7 h: U* ^# u$ G* V

% \1 S9 M: o  G7 x7 [: h. @但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
5 l, i, `0 @. U8 i: \% E# Itake it easy' q9 U* w, i0 x4 n; k- E
life is life
理袁律师事务所
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
# A( S6 ~/ _( G7 e6 sLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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, E$ W, O7 U5 d( W以速度慢 逐渐被淘汰 -效率低
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想我们的敬爱想-我们的敬爱的敬礼!, m' \6 K4 }4 z
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搬场公司-成立最早的优质的上海搬场服务商
, z3 P+ q' Q, c, p, i, J& [, k服装批发-上海919服装批发基地$ }9 g: z& U% b% J- v  V9 Y* T
张力仪-专业生产张力仪2 w, o- H$ x9 @1 w/ a5 N
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing4 {- F8 m- k8 N! T$ v& o$ y8 w

4 O9 J% `1 @; y' i不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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