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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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% d' Z) P* n6 H! h+ uIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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" m" _4 @4 r) a7 i5 w9 mOK,,,,,,,,,,,,,,,,,,,,WAIT....................( F7 q8 B& d" K  S: o6 ]

% a/ V0 P  z7 bISSUE TWO:FIDO.......2 @& X+ W& c/ k. d4 p6 w3 k, g
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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4 W# M% o. Q+ I& z, ^Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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# h" K4 r3 x" p5 b0 ?+ HISSUE THREE:UPS* i' {, p' w4 F. p5 [! m

% P7 X. _/ g* c% G) y4 J" i. v( VTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day./ A: x2 P- d8 ^& _
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......  Q2 Z! C3 q: r( F, \% N! K

. L% w+ [9 c8 wTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:# e' n7 E) `% v+ ?: w- m( G% F

5 @& |/ I+ f; @& [$ d* M1 }8 Eat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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/ y/ {% c- W; O4 i. O& bat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.; R$ E9 m8 s8 R) V, v* h' ^

2 ^$ A3 `! s( i. R, _- O: b$ HISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!' O6 m' F( x+ o  F( l8 P) ?
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I really learn so much NEW today...................4 Y$ G; [( D1 v1 l- i# X, r( o

- e3 i6 M9 \, F! M7 `/ \% P8 L9 jHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
' u6 O$ r4 G) t6 v6 F" c  m, @+ [所有UPS的良好時間規定,在這邊都不管用。
5 C6 u$ c1 d5 [  u0 C, F因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!), K3 E7 c5 r. L" H/ F8 X0 v2 ^
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!5 A- j6 \9 |0 O/ t$ Y1 o# ~
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
: s) O8 h- \0 ?: z, Y再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator: W# F( c3 w0 H) }2 P! g
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator& v7 p7 a  s1 p. U8 w' p6 u5 x
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況4 z# z. z# v# ~- T
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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4 f7 u; A' y! ?# s, i8 @; `最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!) Y2 R  j2 O# ^" N5 B9 g
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。- F9 n, }8 d9 V  |7 O
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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8 w* }$ S% ]- r& r' \, w在那時候我瞭解到一件事情# h9 p4 ?! ^, p7 F+ \! h9 ]
就是這邊的郵寄服務是一個nightmare
. J1 @7 m6 J- P; }' E: k4 W這件事情,應該大家都有經驗吧!/ F2 ~% Y* ~9 H
對我來說,這是在Ft. Mcmurray最不好的經驗了!) @/ V6 Y! W# K* D5 O6 N
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
# I% h& o# U# P# z9 d% _6 w) a日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
6 s& k' x" F; E. ~! ~+ q( K! F所以我還是選擇天天笑的過日子好了! " h5 `+ m* o4 P9 g& N( k$ }" G

1 O& N3 o+ ^$ i) ^3 n1 E但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
( k9 B  K( a1 D4 \take it easy, t1 E2 P, Z) g" a, K
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.. J; w8 T1 Y' M- N( F8 o! y  K
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了: M/ O) X+ H3 N1 O# [! H
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: @& }7 G6 B/ b; w" U以速度慢 逐渐被淘汰 -效率低
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想我们的敬爱想-我们的敬爱的敬礼!$ `$ F  C; J: P% r0 k

8 a/ Y5 z; @0 q搬场公司-成立最早的优质的上海搬场服务商
( o8 ]$ ^3 g- X) B9 K服装批发-上海919服装批发基地
* \) _  V$ X0 R" i' d3 j! J4 E  W张力仪-专业生产张力仪4 N- k2 o, F: g
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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8 ~( I, p- O8 H1 g* b" }/ ]+ h不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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