鲜花( 1654) 鸡蛋( 51)
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发表于 2012-5-16 15:21
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本帖最后由 JoyceAccSG 于 2012-5-16 15:49 编辑
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Email Psychology9 [5 T6 g0 U# S+ ]
Generally speaking, the sender and receiver see things from drastically different points of views. And from the perspective of a sender, we often do not spend time understanding who the receiver is and what their inbox might look like. Let’s have a quick glance at both sides:% P% j v4 \/ O$ n( H5 x! H4 o/ n% }
2 o2 ?, G( ^. B& l$ oObserving the Receiver! T4 k2 s4 A" @5 `2 _9 F4 p
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Gets a lot of email.0 x" g- O/ O, V
May receive compliments regularly, if they are a public figure.0 T: l5 _2 T7 n' b" W) g
Regularly gets asked a standard set of questions and favors.
' V7 J$ v' f4 Z7 g1 NDoes not have a lot of free time.2 b* c$ _4 K7 C# a) q) V
Does not mind helping you, if it is fast.& W1 e' u7 L9 \8 l J3 [5 j5 w
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, o3 A Z' V: O: {! `Observing the Sender
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( Q+ y+ Y2 L" S" |8 _% BSpends a long time crafting the ‘perfect’ (-ly long) email.: O# r# n4 m0 \4 D1 z5 N' G
Believes that their request is original, unique, and special.
# w/ M2 V/ E0 Z4 ~Believes that they are the first to ask for such favors.
7 s( S+ y" O8 j# r- XCannot imagine why anyone would turn them away.
$ O- \* A! @0 K$ [* I, n2 JDesires to tell the whole story, explained from every angle, so that the listener can understand their point of view.
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With such divergent perspectives, it’s no wonder receivers receive the kinds of email that they do, and that senders are wondering why their emails isn’t effective or eagerly responded to.# c) d9 F$ O9 x
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