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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"4 V0 R7 i5 k3 {6 I  @! ?
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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( K1 o3 r8 v6 B" p5 F1 i5 W5 uOK,,,,,,,,,,,,,,,,,,,,WAIT....................# O6 Y0 N# v' H" L1 a

  j' ]. m" t( _8 T: R4 fISSUE TWO:FIDO.......
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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4 P; ~2 T/ b5 @+ b9 n6 KStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.2 v& X/ N# E& j- V8 a$ F! u
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.! V) O/ B3 x# J2 J/ g# j
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ISSUE THREE:UPS: D2 ^" S$ g' [# ^+ m$ z
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......, t4 A4 ^" ~( [1 Y) e: W$ e
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:* j2 z, x5 D, x. E6 s
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!* ]: D7 ?; g4 x  C' ~5 v

0 N& |* @, B4 e( C  Y9 i( Xat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.: J: }/ O. ?' g

, V# T5 {7 p4 h& l% eISSUE FOUR:BMO( n- ?% `* P+ o1 @# }
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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; X3 Z: B* I" gI really learn so much NEW today..................." Z* I6 W, I6 S% K% _# h" x

5 `2 Z8 f  {& A% fHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
; L" P: T' T6 G所有UPS的良好時間規定,在這邊都不管用。
* o' J4 f9 n2 z* u因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
% B1 O, _4 G$ o剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
, C0 ?& M) E7 o也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
+ L5 ~& Z! E- g5 x再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator2 }8 o9 p3 A. P# e! m3 ]5 S' Y7 ~
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator8 b7 B. t' p3 x8 A8 M1 v
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況# n) d  {. i0 O7 ~' ?/ f
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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) n9 E3 |8 \" \5 h最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
8 e, H4 Z7 B8 V6 _4 P% C+ k(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。$ X* m4 [( Q$ @) Z4 x4 x0 }
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?3 L1 h9 B9 A/ x. L9 v

8 {- U2 J7 j, J6 v2 q# r在那時候我瞭解到一件事情. D5 |' q0 u& j/ M
就是這邊的郵寄服務是一個nightmare/ @- l# J7 H. ^# z
這件事情,應該大家都有經驗吧!
4 m6 Y+ S/ p$ n1 y& A" C! {( G對我來說,這是在Ft. Mcmurray最不好的經驗了!& _  c( L1 K$ W2 l
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
. ~# t: [, H# F日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
" k$ n# j+ }6 m; m所以我還是選擇天天笑的過日子好了!
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8 J( Q1 |" w$ ]但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
/ l' f. l3 Q) G$ Q' z% c; Gtake it easy
7 k+ j: ^- o- }6 A& x& z6 F9 E, H& z" mlife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.& y- W" Z) W4 `
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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# B* X) I) i  ?以速度慢 逐渐被淘汰 -效率低 ( c4 h! ^+ F" ~5 l+ S
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& k5 ^3 {2 e8 i, E想我们的敬爱想-我们的敬爱的敬礼!
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搬场公司-成立最早的优质的上海搬场服务商
6 m1 _& V  n) i& P$ \" g. U服装批发-上海919服装批发基地8 d& h+ S% Q  I% _
张力仪-专业生产张力仪5 \# p& U! v& Q2 o
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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